Alitalia Reviews

Alitalia, the former national airline of Italy, had been operating in the red for more than a decade and finally ceased operations on October 15, 2021. It was replaced by a new national carrier, ITA (Italia Trasporto Aereo). ITA took over Alitalia's operations and is expected to be a more streamlined and lean organization. The transition involved some significant changes, including a reduction in the number of airplanes from 110 to 52 and a decrease in staff from 10,500 to 2,800. Despite these changes, ITA is expected to grow slowly, with plans to operate a fleet of 105 planes by 2025. It's worth noting that ITA will only get a portion of Alitalia’s slots at Italy’s biggest airports, which could pose challenges for the new airline..

Alitalia, now known as ITA Airways, offers a range of ticket options for both domestic and international flights. They have special offers and deals for various destinations. They also offer a new non-stop flight from Toronto to Rome starting from May 10.

In terms of ticket types, Alitalia offers a basic economy ticket known as "Light Economy". This ticket type has certain restrictions such as not being able to choose your seat ahead of time and limitations on the type of luggage you can bring on board the aircraft. For instance, if you're flying on a Light Economy ticket, you will be limited to a single carry-on bag that weighs less than 8 kilograms. If you book a 'classic' economy ticket, you get a checked bag included in your ticket price. With Light Economy, you also won't be able to make any changes to your booking before your flight.

Please note that the prices and costs can vary depending on the time of booking, the destination, and the type of ticket purchased. It's always a good idea to check the final cost of your flight considering any additional charges for checked baggage or seat selection.

For the most accurate and up-to-date information, please visit the official ITA Airways website..

Alitalia, the former Italian flag carrier, was taken over by ITA Airways on October 15, 2021. ITA Airways started with 52 planes and 2,800 staff members. Despite the change in ownership, many aspects of the service remained the same, including the use of Alitalia-branded products and planes. The new ITA logo, representing the colors of the Italian tricolore flag, replaced the old Alitalia logo at check-in desks.

ITA Airways aims to differentiate itself through its customer service. The airline plans to incentivize its staff by paying them according to customer satisfaction, as well as company performance. Despite some initial challenges with the website and booking system, the airline's commitment to customer service was evident even in the early days of operation.

Alitalia offered four classes of service depending on the route and aircraft: Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class). It is expected that ITA Airways will continue to offer similar services..

The Alitalia website offers a secure online shopping experience. You can choose your preferred payment method to buy products and services. The major credit cards accepted are American Express, MasterCard, and Visa. To ensure the security of your purchases, you must enter your credit card's security code. For American Express cards, the security code is four digits and is located on the back above the credit card number. For Visa or MasterCard cards, the security code is three digits and is located on the signature strip on the back of the card. To protect against fraud, you might be asked to show the credit card with which the ticket was purchased. Failure to exhibit the credit card could result in not being allowed onboard. Many banks require the use of the 3D Secure protocol, a fraud protection system used for Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). You can activate this service free of charge on the website of your bank or credit card by setting a password for your personal information. Once activated, when you make an online purchase, you will be prompted to enter the password chosen to establish the cardholder's identity.

The customer service number for Alitalia is 1 (800) 223-5730. If you are calling from Italy, you can reach them at 89 20 10 or +39 06 65649 if you are calling from abroad. For any travel-related complaints, you can email them at customer.relationsNYC@alitalia.it. If you are in the United States, you can also send a fax to +1 212 903 3568 or write to Alitalia Customer Relations at PO Box 4485, New York, NY 10163-4485. Please note that these contact details may vary depending on your location..

To cancel your flight with Alitalia, you can follow these steps:

1. Visit the official website of Alitalia Airlines.
2. Go to the Manage booking section and fill in details like your last name and booking reference number.
3. Choose the cancel flights option and review the details on the popup windows.

If you need further assistance, you can contact their Customer Center. They have different contact numbers for the USA, Canada, Italy, and other countries. You can also write to them at specialassistance@ita-airways.com for special assistance services. For complaints, you can contact complaintsUS@ita-airways.com. Please note that the availability of these services may vary.

Remember to check the airline's cancellation policy and any potential fees before proceeding with the cancellation. It's always a good idea to understand these details to avoid any unexpected charges or issues.